Shipping policy
Last updated: November 29, 2025
At Heart Opener, each order is carefully packed and shipped with love from China. Here's everything you need to know about how your order gets to you.
🌍 Shipping Locations
We ship worldwide! Wherever you are, we’ll do our best to reach you.
⏳ Processing Time
Orders are typically processed and shipped within 1-2 business days.
You’ll receive an email with a tracking number as soon as your order ships.
🚚 Delivery Estimates
- Europe: 10-15 business days
- USA & Canada: 14 business days
- Australia: 7-10 business days
- Rest of world: 10–15 business days
(Please note: delivery times may vary depending on your local postal service.)
💸 Shipping Fees
- Free Shipping: We offer free shipping to 62 countries across Europe, North America, Asia, Oceania, and Africa.
- Express Shipping: For countries outside this zone, we provide subsidized express shipping at $40 via DHL/FedEx/UPS.
Shipping fees are automatically applied at checkout based on your cart total.
🛃 Customs & Import Fees
Most of our shipments are sent DDP (Delivered Duty Paid), meaning customs duties, taxes, and import fees are already included — you won’t pay anything extra upon delivery.
⚠️ Please note: For some express shipments, local customs authorities may still charge VAT, duties, or handling fees. These charges, if applied, are the buyer’s responsibility.
📬 Issues or Delays
If your package is delayed, lost, or you have any concerns, please reach out to us at alexandra@heartopenerbrand.com — we’re here to help and make sure your Heart Opener reaches you safely. 🤎