Refund policy

Last updated: November 2, 2025

We want you to feel good about your purchase — and your body. If something’s not right, here’s how returns and refunds work at Heart Opener.

📦 Returns

We take great care in packaging and quality-checking each Heart Opener before it ships.

If your item arrives damaged or defective, please contact us at alexandra@heartopenerbrand.com within 3 days of delivery, and we’ll make it right.

Due to the nature of the product and for hygiene and material integrity reasons, all other sales are final. However, if your item remains sealed in its original packaging, you may request a return within 14 days of delivery in accordance with EU consumer regulations.

➡️ Return shipping costs are the responsibility of the buyer.
We recommend using a tracked shipping method and keeping proof of postage until your refund is processed.

We appreciate your understanding and encourage you to reach out with any questions before purchasing.

💳 Refunds

If your return has been approved due to damage, defect, or an unopened sealed item within the return period, we’ll process your refund to your original payment method after receiving and verifying the item.

Please allow a few business days for the refund to appear, depending on your bank or payment provider.

🚫 Non-returnable items

• Used items

• Items returned without prior approval

• Customized or discounted products

We adhere to standard consumer protection guidelines applicable within the European Economic Area (EEA).